We’ve noticed that some of our subscribers encounter issues when trying to subscribe to us.

Here’s a detailed guide on setting up your PayPal profile to successfully subscribe to creators and ensure payments go through:

1. Account Verification

• What to do: Ensure your PayPal account is fully verified.
• How to check:
  1. Log in to your PayPal account.
  2. Go to Settings (gear icon in the top-right corner).
  3. Check if your email address is verified. If not, click Verify and follow the steps.
  4. Confirm your phone number if prompted.
• Why this is important: Without verification, PayPal might limit your ability to make payments.

2. Link a Card or Bank Account

• What to do: Add a valid debit/credit card or link a bank account.
• How to check:
  1. Navigate to Wallet from the top menu.
  2. Click Link a card or bank account.
  3. Follow the instructions to add your card/bank account details.
  4. PayPal may perform a small verification charge to confirm the card is valid. You’ll need to enter the code provided in your transaction statement on PayPal to complete verification.
• Why this is important: A linked and verified payment method ensures funds can be pulled for transactions.

3. Remove Payment Limits

• What to do: Check for any payment limits on your account and remove them.
• How to check:
  1. Go to Account Summary.
  2. Look for a notification about sending/receiving limits.
  3. Click View Limits or Remove Limits to see what actions are required (e.g., confirming your card or identity).
• Why this is important: PayPal may restrict the amount you can send or receive without completing these steps.

4. Currency Settings

• What to do: Ensure your card or account supports the currency of the subscription.
• How to check:
  1. Go to Settings > Payments > Manage currencies.
  2. Add the required currency if it isn’t already available.
  3. Contact your card issuer or bank to confirm they support international payments and the currency of the transaction.
• Why this is important: Payments can fail if your bank or card doesn’t support certain currencies.

5. Enable Preapproved Payments

• What to do: Ensure that PayPal allows recurring or subscription-based payments.
• How to check:
  1. Go to Settings > Payments > Manage Preapproved Payments.
  2. Look for any restrictions or blocks on preapproved payments.
  3. If you see the subscription you’re trying to set up listed, ensure it’s active.
• Why this is important: Subscriptions rely on preapproved payment authorization.

6. Check Balance and Card Funds

• What to do: Ensure there are sufficient funds in your account or on your card.
• How to check:
  1. Verify your PayPal balance under the Wallet section.
  2. For cards, log into your bank’s online portal or mobile app to check the balance.
• Why this is important: Insufficient funds will cause the transaction to fail.

7. Contact PayPal Support (if needed)

• What to do: Reach out to PayPal for help if payments still fail.
• How to do this:
  1. Go to Help > Contact Us in your PayPal account.
  2. Choose the issue type (e.g., Payment Problem).
  3. Use the chat or call options to get assistance.
• Why this is important: PayPal support can check logs and give specific reasons why your payment isn’t going through.

By following these steps, you should be able to successfully set up your PayPal account for subscriptions and avoid common payment issues.